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Frequently Asked Questions

Need simple, straightforward answers to your questions about various Contour products or ordering process? Find what you need with Contour's FAQ list.

Click on the questions below to reveal the answer to the most commonly asked questions.

FAQ: Ordering Questions

Question: Do you ship Contour internationally?

Answer: No, The Contour Core Sculpting System is available in the Continental US, Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands.

Question: Do you accept Credit Cards outside of US?

Answer: We only accept CC with US address.

Question: Do you accept Checks or Money Orders?

Answer: Yes. Please add the items you want to the shopping cart. Print out the shopping cart page and submit this with your check or money order for the full amount. Minnesota residents include applicable sales tax.

You can mail it to:

CONTOUR
10 SOUTH 5TH STREET SUITE 1000
MINNEAPOLIS, MN 55402


Question: How long does it take to receive my order?

Answer: 2-3 weeks for normal delivery 7-10 business days if Priority Processing.

Question: Is it Safe to Use My Credit Card Online?

Answer: Protection Layer One: Encryption Your credit card information is encrypted using the 128-bit military grade SSL code. It takes a network of computers and a few months of work to break the code. In essence, the Secure Socket Layer technology (SSL) makes is impossible to decipher the information even if someone manages to filter out these tiny bits of code in the gigabytes of spam and other useless data that is clogging the internet at any moment.

Protection Layer Two: Address Verification System (AVS) Stealing someone's credit card number makes no sense to a thief because they will not be able to use it anyway. Here's why: when you order online, you must submit your billing address. If it does not match the transaction will not go through.

Protection Layer Three: CERTIFIED MCAFEE SECURE SITE This ensures that the site is tested and certified daily to pass McAfee's security tests which help protect you from identity theft, viruses, spyware and other online threats.


Question: How can I check the status of an order?

Answer: Once your order is processed you can check on the status of your order by going to the Customer Care page and clicking on the Track Your Order link. Enter your Order Number that is in the body of your Order Confirmation email, your email address and your zip code and press Track My Order button. When your order is shipped we will send you an email with tracking information.

Question: Can I cancel my order?

Answer: In most cases we cannot cancel your order if it has entered our system and processed for shipment overnight. We can only cancel orders that have not been processed for shipment. If you call customer service the same day of your order or the day after you place your order, we may be able to cancel your order. Priority Processing orders cannot be cancelled as they are rushed into our warehouse system.

If we are unable to cancel, we apologize for any inconvenience and assure you that our fast processing is done to assure the fastest delivery possible to the majority of our customers who do want their orders. Thank you for your understanding. Do NOT refuse delivery of your package. After you receive your package, call customer service for return instructions.

Please note: Checks and money orders cannot be canceled as they are immediately deposited and held for a 10 day wait period before automatic shipment.


Question: What is the Auto-Shipment Cancellation Policy?

Answer: Contour offers several items on an auto-shipment or membership basis including Gel Pad electrodes, nutraceutical or supplement auto-shipments.

Customers may cancel by calling 1-866-666-5614 Hours: 7 AM - 11 PM Monday-Friday (CST) 7AM - 5 PM Saturday.

However, if a cancellation occurs after a shipment has generated and is in route to the customer, that shipment cannot be canceled. Only future shipments may be canceled. Example: if you see a charge post to your online banking statement on 09/05/06 and you call to cancel on 09/05/06 - the shipment associated with the 09/05/06 charge has already shipped and cannot be stopped.


Question: What is the Return Policy?

Answer: In the unlikely event that the 30 day trial period has not convinced you that Contour Core Sculpting System can help you get the abs you'll ever have, the following return policy applies.

We will gladly accept returns as specified below, provided the item is in new or line new condition, in the original package with all of the materials included. Any additional accessories that were not part of the basic kit, such as additional Gel Pad packs and DVD's, must be returned unopened to receive a refund on those items.

Due to Health and Safety reasons, all consumable products (such as Contour Energy Clarity and Mood, Contour Rapid Energy Boost, and contour Fat Burner) cannot be returned. All Sales are Final.

Your trial period begins the day you receive the Contour Core Sculpting System. If you are not completely satisfied with your Contour Core Sculpting System after using if for a full 30 days, contact Customer Care at 1-800-485-0128 within 5 days of the end of your trial period and request a Return Merchandise Authorization (RMA#) number. You MUST have an RMA# to return your product and this number MUST be written on the outside of your package. Follow the directions provided by our Customer Care representative. You are responsible for return shipping.

Returns must be received in our warehouse within 15 days of the issuance of the RMA# to receive a refund of any payments made toward the full purchase price, less you trial fee, applicable taxes and additional shipping and handling charges.

If a return is received between 16-30 days after RMA# issue date, refunds will be provided as specified above, but you will be charged a 15% restocking fee.

Packages missing an RMA# or received after 30 days from the issuance of an RMA# will not receive any refund.


Question: Do You Disclose My Information to Outside Parties?

Answer: We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Question: How Do I Contact Contour if I Have Questions?

Answer: If you have a question about your order, billing, product assembly questions or returns email customercare@thecontour.com or call: 1-866-666-5614 Hours: 7 AM - 11 PM Monday-Friday (CST) 7AM - 5 PM Saturday.
FAQ: Product Use Questions

Question: How soon before I can see results?

Answer: Results are dependent on many factors. Increasing strength or power can happen relatively fast and the speed of improvement is proportional to the intensity level of the Contour muscle stimulator. The higher intensity you can tolerate comfortably, the faster you'll feel results. Increasing muscle tone or improving shape is more subjective. Sensible eating habits and, if neccessary, a reduced calorie diet will play a vital role in getting the visual results you desire. The Contour Core Sculpting System uses an eating plan that will enable a person to safely lose body fat while maintaining muscle mass. Over 50% of the body fat is right beneath the skin, as bad fat is decreased, the muscles will become more visible and all the strengthening and toning you achieved using the Contour Ab Belt will be more evident. That being said, after a few sessions with the Contour Ab Belt you may notice your posture improving as your core muscles become stronger. Other results will take more time. It is reasonable to notice a variety of results in 2-3 weeks. The more you use the Contour Ab Belt and the higher the intensity the faster you will be able to feel and see results. Choose the appropriate level of intensity that you can comfortably tolerate. As you get used to the unique feel of Contour EMS and your muscle become stronger you will want to increase the intensity of the Contour device. The higher intensity will allow a deeper, more complete contraction and get more muscle fibers activated which leads to more ab strength.

Question: Can I use the Contour to treat muscles weakened from lack of use or due to injury?

Answer: The Contour is not intended to treat or rehabilitate muscles. There are other devices with specific electronic frequencies designed to specifically treat damaged muscles. The Contour is great for post-injury or stimulating weak, but healthy muscles. If is more efficient to work post-injury muscles or weak muscles with the Contour because the muscles can be specifically targeted, which is difficult with most traditional forms of exercise.

Question: How does it work for exercise?

Answer: The Contour muscle stimulator sends soothing electrical impulses to the muscles via specially designed, medical grade electrodes (called Gel Pads) that adhere on the surface of the skin just above where the nerves attach to the muscles. These electronic impulses stimulate the nerves to excite the muscle fibers thus enabling muscle fibers to contract and relax just like when you voluntarily flex and relax your muscles.

Question: What does the Contour muscle stimulator do?

Answer: The Contour has proprietary programs that can target specific muscles, muscle groups or individual muscle fibers and cause them to get stronger or recover from training faster. The Contour sends electronic impulses in frequencies between 1 and 120 pulses per second. Each frequency will affect muscles differently. Lower frequencies are for muscle recovery, relaxation and massage benefits. Higher frequencies are for building strength or firming and toning muscles.

Question: Can't you get these same changes by exercising?

Answer: With Contour you are exercising. But you're doing it in a more efficient way. The Contour does what the human brain typically does. Rather than the brain sending an electrical impulse to the muscles, the Contour delivers the impulse directly to the nerves that control muscles causing it to contract and relax just like you were doing traditional exercises. Now you don't have an excuse not to do an ab workout, the Contour does it for you.


Question: What do you mean "in a more efficient way"?

Answer: Whether you are exercising the traditional way like weight training or cycling, your brain is sending electrical signals to your muscles to perform work. Those signals go through the spinal cord and are delivered to the nerves that attach to the muscles. The muscles respond to those impulses. All the Contour does is bypass the brain and spinal cord and apply an electrical signal directly to the nerves, which them stimulate the muscles in a similar way. When you exercise, you are forced to think about every contraction in the exercise. Science has shown that it is impossible to deliver efficient electrical signals rep after rep. With the Contour, every rep is the same... every rep is perfect. There is NO psychological or cardiovascular fatigue. Your muscles respond perfectly with every soothing impulse.

Question: What do you mean by intensity?

Answer: The intensity (power) of the electro-current determines the amount of muscle fibers stimulated. With a low intensity setting few muscle fibers are worked, as you increase the intensity the amount of muscle fibers worked also increases. Bottom line... the more muscle fibers worked the more effective your Contour workout sessions will be. That said, if you've never used the Contour electromuscle stimulator before, you should start with a few five-minute warm-up sessions using the Resistance program at Level 1, with an intensity level of 15- 20. Once you familiarize yourself with the sensation and technique of electromuscle stimulation you can start your first workout session. An intensity level of 20-30 is a good range to begin your training with until your body adapts to this type of exercise, at this level you should notice very satisfying contractions.

Question: What's the contour index?

Answer: The highest intensity level you can achieve and sustain without discomfort (while using your Contour(TM) electromuscle stimulator) is called your contour index(TM) (ci).

Two key things help you determine your contour index;
  1. the excitability of your nerves located just below the surface of your skin
  2. your sensitivity to electromuscle stimulation. Everyone's body is a little different. If you are sensitive or ticklish you may have a lower contour index than someone not as sensitive in those body areas.
Challenge Yourself!
Remember, as you train, the intensity level you can tolerate will increase, therefore your ci will go up as your get firmer and stronger muscles. Continue to challenge yourself by increasing the intensity levels to make your workout sessions as effective as possible. To reach a significant percentage of working fibers, you should strive for a minimum ci of 30. This level should be achievable after a few sessions by progressively increasing the intensity during muscle contractions.

Question: What intensity level should be reached using the Resistance, Strength, Explosive Strength and Endurance training programs?

Answer: The highest level possible (but bearable) in order to recruit the largest possible numbers of muscle fibers. The contractions must be powerful without ever becoming unbearable. Optimally you will want your ci in the range of 40-50 to get the most effective workout.

Question: What intensity should be reached for the special programs; Potentiation and Active Recovery?

Answer: These programs do not require the use of maximum current levels. However, the intensity must be high enough to produce vigorous muscular twitches, which are generally in the range of 20-40.

Question: Can I injure myself using too high of an intensity level?

Answer: No. When used as directed it is not possible to injure yourself because the current is regulated over the course of the contraction period to avoid any risk of muscle damage.

Question: Will the product cause muscle soreness?

Answer: As with all exercise, some muscle soreness can be expected. This is called DOMS or delayed onset of muscle soreness. This usually occurs 24-48 hours after strenuous exercise. Muscle soreness is caused by the breakdown of muscle fibers. During recovery, muscles will rebuild and develop more resistance to exercise and become conditioned to better tolerate exercise. If too much muscle soreness occurs, use a low intensity level until your body becomes used to the device. Then, gradually increase intensity.

Question: How do I know when to replace the Gel Pads?

Answer: If you notice that you can turn up the intensity higher before getting a good contraction this usually indicates that the Gel Pad electrodes are losing their conductivity or effectiveness. Typically, Gel Pads are changed every 30 - 45 days assuming daily use of the product.

Question: The Gel Pads won't stick to the belt even though they are relatively new.

Answer: Make sure you remove the protective cover entirely before mounting the Gel Pad on the Contour Ab Belt. Make sure that you are placing the silver side of Gel Pad electrodes to the BACK SIDE of the Ab Belt. There will be marks showing where to place the Gel Pad electrodes. The Gel Pad electrodes are not meant to be applied and removed from the Ab Belt routinely. Once applied leave mounted until the time they need to be replaced.

Question: Why does my skin have some redness under the Gel Pad after a session?

Answer: Some degree of redness may be caused by an increase in blood flow to the area. This is a result of the excitation of muscles by the device. Muscle activity can cause in increase in blood flow to the exercised area. In some cases, there may be a skin reaction if the form of a minor irritation caused by the adhesive in the conductive gel. This is rare, but in the event this is the cause, simple clean the irritated area with soap and water to remove any of the gel material.

Question: The stimulation is a little uncomfortable. How can I improve this?

Answer: There are two ways to maximize comfort with the Contour. One way is to adjust the intensity of the device down to a desired level of comfort. While higher intensities are typically more effective, the body takes time to acclimate to a specific power level. The second way to improve comfort is to make sure the Gel Pad electrodes are located in the right position. Since your muscle nerves are located just beneath the skin, having the Gel Pads more directly over the nerves (motor neurons) will allow for more muscle activity at lower intensities. If the Gel Pad is too far away from the nerve (motor neuron), then intensity must be increased and discomfort can occur.

Question: My waist muscles are exercising but not my stomach muscles. Why?

Answer: Muscles have different levels of excitability. It is possible that the level of intensity on the device is strong enough to excite or stimulate some muscles, but too weak to effectively excite other muscles. One of the benefits of electromuscle stimulation is that over time, the body will develop more efficient responses to stimulation. Motor neuron pathways will become more efficient and the body will adapt to higher levels of intensity. The Contour allows for targeting specific muscles so it is possible to adjust the level of power going into specific muscles.

Question: Who can use the Contour?

Answer: Any adult with healthy muscles can benefit from using the Contour EMS. Athletes can achieve increased training results and the best that can be achieved by combing several different methods of muscle exercise. Include electronic muscle stimulation with other training programs and you can attain maximum strength gains and fitness goals. With electronic muscle stimulation all motor units in the muscles, even those normally not recruited in exercise, can be simultaneously activated.

Question: Is there anything else this thing does?

Answer: Yes. One important facet to all types of activity or exercise is the "warm-up." We call this "potentiation."

Question: What conditions could affect my experience with the Contour?

Answer: Please check with your doctor before using the Contour if you have an electronic implant, cardiac pacemaker, defibrillator or suffer from any other heart problem. It is not advised to use the Contour if you are pregnant. Check with you doctor if you suffer from cancer, epilepsy or are under medical supervision for cognitive dysfunction. Check with your doctor if you plan to use the Contour on any areas in which drugs or medicines are administered by injection (short term or long term). Check with your doctor if you have a hernia (abdominal or inguinal).

Question: What are general warnings I should be aware of?

Answer: The Contour is intended for use on healthy muscles. It is to be used by adults only. Keep out of reach of children. Never use the Contour on painful muscles, atrophied muscles, muscles with spasms or any muscle associated with a painful or afflicted joint. Do not apply the Contour to the neck or mouth or chest; swollen, infected or inflamed areas of skin eruptions. Please see your doctor about using the Contour if you've recently suffered from an acute trauma or fracture or following recent surgery.

Question: How often should I work my muscles?

Answer: It is recommended that you work your muscles at least once a day. You may do so more frequently but it is advised that you allow five to six hours of rest in between workouts.

Question: Is it SAFE?

Answer: Electronic Muscle Stimulation (EMS or eStim) has been around for decades and originally used to treat medical problems. Contour is both unique and different because it uses a safer, more comfortable electronic impulse than other similar products. More comfort to the user means more consistent use and a better experience. Contour EMS device is FDA cleared for sale for the purpose of strengthening, toning and recovering healthy muscles.

Question: Why can I feel tingling in my legs during a CoreBelt session? What can I do?

Answer: The Contour emits an electrical frequency that will stimulate nerves (motor neurons) that are located beneath the Gel Pads. Since the Gel Pads are larger, it is possible to have some minor stimulation of other nerves located near the site of the Gel Pads. Readjust the Gel Pads slightly away from the area being unintentionally stimulated and the condition should improve.

Question: You can "warm up?"

Answer: Yes. Potentiation is design to send very low level impulses into your muscles just like when you warm up. For example, when you see a sprinter practicing sprints, they are trying to "activate" muscle fibers to "get ready" for the main event. Contour does this for you.

Question: Can I use the Contour for post-natal exercise?

Answer: Remember to always check with your physician before beginning an exercise program after giving birth (i.e. post-natal). It is typically recommended to wait at least 6 weeks and preferably 12 weeks before resuming or beginning and exercise program after pregnancy.

Question: You mean to say you can exercise AND recover with Contour?

Answer: Yes, the Active Recovery Program does three things. First, it increases blood flow through muscles at 5-times the rate that your body can do. This helps to remove lactic acid from your muscles. Lactic acid is a lot of the discomfort you feel after exercise. Second, it increases Beta-Endorphins... the happy chemical in our body that gives us a feeling of elation or joy. Third, the Contour reduces muscle spasms by communicating directly with the muscles via low level electrical impulses. The result is you will feel incredibly different than if you let your body recover on its own. The Contour simply helps the body do what it normally does... but more efficiently.

Question: So Contour helps you work out and pushes the envelope. Boy the body must really get sore from this, right?

Answer: Not really. Of course like any exercise program, there is an acclimation phase where you have to get used to the newness of the activity. PLUS, Contour has other benefits for muscle soreness. There is a program called Active Recovery. It's probably the most important program offered. It's purpose is to help muscles recover... but not just from the exercise, but from ANY type of muscular fatigue (standing at work all day and legs get tired; sitting and your low back gets tight).

Question: Are there other benefits?

Answer: Yes. The Contour muscle stimulator can also do something studies have shown can't be done very easily by the brain. It can actually recruit more muscle fibers to activate. That means a better muscle contractions and a better workout. Contour actually teaches the body to use more of the muscle fibers under a workload, thus making workouts more enjoyable. Would you rather lift a weight or perform an abdominal crunch with 50% of your muscle fibers or 100% of your muscle fibers? It certainly gives working out a whole new meaning. Just think of all those years of inactivity from those muscles that never get activated. Can you remember the saying... "use it or lose it?" Well, Contour is designed to help you use it... use it ALL!

Question: Are there different size CoreBelts?

Answer: No, Contour has one size that fits nearly all people. The Contour's innovative design allows for easy adjustments for small or large people.

Question: Can I use BOTH the abdominal and low back panels at the same time?

Answer: No. To strengthen low back muscles or to use the Active Recovery program on sore back muscles, you would disconnect the Contour Muscle Stimulator from the Ab Belt gel pad electrodes. Refer to the website (reference library) to see the directions and illustrations.

Question: Can I use the Contour along with my regular exercise routines?

Answer: The best thing of all is that Contour supplements exercise and training. It doesn't replace exercise or training because you still need to practice a skill if you're involved in athletics or learn coordination within an activity. What Contour does is help you become more efficient and target specific muscles to achieve something that may be elusive because of physical limitations or lack of time.

Question: Is ordering online safe?

Answer: Yes. We have applied different technologies and procedures to make sure that our online transactions are safe and secure, so you can shop from us with confidence. You can be assured that your credit card and personal information cannot be seen by anyone that is not authorized.

Question: Will I be charged sales tax?

Answer: By law, applicable sales tax is required on orders shipped to Minnesota.
 
 
 
 
 
 
 
 
 
   
 
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